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PACKRATA Leoniveygames Company

Wholesale Terms & Conditions

Last updated: June 2026

These terms govern the supply of goods by LEONIVEYGAMES LTD(“Packrat”, “we”, “us”) to approved trade customers (“you”) through our wholesale service. They are separate from our consumer Returns & Refunds and general Terms & Conditions, which apply to retail customers and do not apply to wholesale orders.

1. Who These Terms Apply To

The wholesale service is available to business and trade buyers only. Placing a wholesale order constitutes your acceptance of these terms and confirms that you are buying in the course of business for resale, not as a consumer.

These terms apply to every wholesale order and prevail over any terms or conditions you seek to impose or incorporate, whether on a purchase order or elsewhere. No variation has effect unless agreed by us in writing.

2. Orders & Pricing

  • Minimum order value is £250 including VAT.
  • All prices and order totals are calculated by us at the point of checkout. Where a pricing error is obvious, we may correct it before dispatch.
  • Stock is reserved when you place the order. Payment is by UK bank transfer within 24 hours using the reference shown at checkout; if payment is not received, the reservation may be released.
  • You must place your first order within one month of approval to keep your wholesale account active. Inactive accounts revert to a standard retail account and can be re-applied for at any time.

3. Title & Risk

Title to the goods remains with us until we have received cleared payment in full. Risk in the goods passes to you on delivery.

4. Delivery

  • Delivery is to UK addresses only.
  • Delivery is charged at £6.99 flat, free on orders over £1,000 including VAT.
  • Please allow up to 5 working days from cleared payment for your order to arrive. Wholesale orders are hand-packed and ship slower than standard retail.
  • Goods are packed to a reasonable commercial standard appropriate to the product.

5. Inspection

You must inspect every order promptly on receipt. It is your responsibility to check the goods against the order for damage, shortages and correctness before reselling or otherwise dealing with them.

6. Damaged Goods, Shortages & Incorrect Items

6.1 Reporting Window

You must notify us of any claim within the following time limits, after which the goods are deemed accepted in full and no claim will be considered:

  • Visible damage, shortages or incorrect items: within 48 hours of delivery.
  • Hidden or latent manufacturing faults: within 7 days of delivery.

6.2 Evidence Required

To make a claim, email info@packratt.co.uk with your order number and clear photographs of:

  • the damaged product;
  • the outer shipping carton, inside and out; and
  • the shipping label.

You must retain the product and all packaging until the claim is resolved, and must not dispose of or onward-sell affected items in the meantime. We cannot process a claim where the required evidence is not provided.

6.3 What Is Covered

  • Sealed product that is structurally damaged such that it cannot be resold as the grade supplied;
  • short or incorrect deliveries; and
  • genuine manufacturing faults.

6.4 What Is Not Covered

  • cosmetic damage to the outer shipping carton alone;
  • minor shelf wear or edge wear consistent with sealed, distributed product that does not affect its saleability;
  • damage occurring after delivery, including from your own handling, storage or onward shipping;
  • any item that has been opened, unsealed or tampered with; and
  • any claim made outside the time limits in clause 6.1.

6.5 Remedy

Where a claim is accepted, we will, at our option, provide a replacement (subject to availability) or store credit to your account for the affected unit's invoice value. Any remedy is limited to the affected units and capped at their invoice price.

7. Limitation of Liability

Nothing in these terms limits liability that cannot lawfully be limited. Subject to that, and to the extent permitted by law, we are not liable for any indirect or consequential loss, including loss of resale profit, loss of sales or business interruption. Our total liability in connection with any order is capped at the price paid for that order.

8. Returns (Change of Mind)

Wholesale sales are final. We do not accept change-of-mind returns on sealed trade stock. This does not affect your rights under clause 6 in respect of damaged, short or incorrect deliveries.

9. Contact

For any wholesale order, delivery or claim query, contact LEONIVEYGAMES LTD at info@packratt.co.uk.