PACKRATA Leoniveygames Company

Returns & Refunds Policy

Last updated: February 2026

1. Your Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.

To exercise your right to cancel, you must inform us of your decision by contacting us at [EMAIL] with your order number and a clear statement of your wish to cancel.

2. Conditions for Returns

To be eligible for a return, items must be:

  • In original, unopened, and sealed condition
  • Returned within 14 days of delivery
  • In the original packaging

Important: Due to the nature of sealed trading card game products, we cannot accept returns on items that have been opened, tampered with, or where the seal has been broken. Once a sealed product is opened, the contents become random and unique, making it impossible to verify the product's condition for resale.

3. How to Return an Item

  1. Contact us at [EMAIL] with your order number
  2. We will provide you with a return address and instructions
  3. Package the item securely and send it back to us using a tracked delivery service
  4. Once we receive and inspect the item, we will process your refund

4. Return Shipping Costs

If you are returning an item because you have changed your mind (not due to a fault or error on our part), you are responsible for the return shipping costs.

If we sent you the wrong item or the item is faulty/damaged, we will cover the return shipping costs or arrange a collection.

5. Refunds

Once we receive your returned item and verify it meets the return conditions, we will process your refund within 14 days. The refund will be issued to the original payment method.

Please note: shipping costs from the original order are non-refundable unless the return is due to an error on our part.

6. Cancelling Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible. If we have not yet dispatched your order, we will cancel it and issue a full refund.

7. Faulty or Damaged Goods

Under the Consumer Rights Act 2015, if a product is faulty, not as described, or not of satisfactory quality:

  • Within 30 days: you are entitled to a full refund (short-term right to reject)
  • Within 6 months: we will repair or replace the product. If repair or replacement is not possible, you are entitled to a full refund
  • After 6 months: you must prove the fault was present at the time of delivery. We may offer a repair, replacement, or partial refund

8. Pre-Order Cancellations

Pre-orders may be cancelled at any time before the product has been dispatched. Contact us at [EMAIL] with your order number.

9. Contact

For any return or refund queries, contact LEONIVEYGAMES LTD at [EMAIL].