Delivery Policy

Last updated: April 2026

1. UK Shipping Methods & Costs

All orders are dispatched the next working day, not the same day. Estimated delivery times below are counted from dispatch.

Shipping costs are calculated dynamically based on order weight and size. Available Royal Mail services and their prices are shown at checkout. Typical UK options include:

Exact costs depend on order weight. Heavier or bulkier items (e.g. booster boxes) ship as Small Parcels and may cost more than lighter items like individual packs.

2. Free UK Shipping

UK orders over £50.00 qualify for free standard UK shipping. This is calculated before any discount codes are applied. Free shipping is not available on orders delivered outside the UK.

3. Europe Shipping

We now ship to most European destinations using Royal Mail International Tracked. This is the only international service we offer at the moment, with full online tracking from dispatch through to delivery. No express or standard untracked services are offered internationally.

Estimated delivery is 3 to 5 working days after dispatch, although carriers may take longer during peak seasons. Your delivery country is automatically detected when you reach the cart page, and you can change it manually from the "Deliver to" selector there.

Typical international options include:

Exact international cost is priced per destination country and order weight. Named destinations (France, Germany, Ireland, Belgium, Italy, Netherlands, Poland, Romania, Spain, Sweden, Norway, Switzerland, Turkey) have their own rates; other European countries use Royal Mail's "Rest of Europe" fallback pricing. Heavier items (booster boxes, bundles, collections) always ship as a Small Parcel. The final cost is always shown at checkout before you pay.

We currently cannot ship international orders over 2 kg. If your cart exceeds this weight and you want to ship outside the UK, please contact us for a custom quote.

4. Customs, Import VAT and Duties (International Orders)

All international orders are shipped on a DDU (Delivered Duty Unpaid) basis. This means:

• The price you pay at checkout covers the item, UK VAT and Royal Mail shipping only.
• Your country's import VAT and any customs duties are payable on delivery and are not included in your order total.
• Your local postal or courier service will contact you if any payment is required before they release the parcel to you.
• The amount charged depends on the declared value of your order and your country's import rules, which are outside our control.

Refusing to pay import charges will normally result in the parcel being returned to us or destroyed by customs. Any return postage costs or lost stock resulting from refused customs payments are the buyer's responsibility and will be deducted from any refund.

5. Delivery Area

We ship to addresses within the United Kingdom and most of Europe, including all EU member states plus Norway, Switzerland, Iceland, Liechtenstein, and Turkey. We do not currently ship to the United States, Canada, Australia, or other non-European destinations.

6. Processing Time

Orders are typically processed and dispatched within 1-2 business days of payment confirmation. Orders placed on weekends or bank holidays will be processed on the next business day.

During UK public holidays, including Easter, Christmas, New Year, and bank holiday weekends, both our dispatch times and Royal Mail delivery services may be delayed. Royal Mail does not deliver on public holidays, and services may experience higher volumes around these periods. We recommend allowing extra time for delivery if you are ordering close to a public holiday.

7. Pre-Order Items

Pre-order items will be dispatched on or shortly after the official release date. The estimated release date is shown on the product page. If you order a mix of in-stock and pre-order items, the entire order may be held until the pre-order item is available, unless you request separate shipments.

8. Tracking

For tracked orders, you will receive a tracking number by email once your order has been dispatched. You can use this to monitor delivery progress via the carrier's website.

9. Transfer of Risk & Carrier Responsibility

Once your order has been dispatched and accepted by the carrier (Royal Mail or whichever delivery service is used), responsibility for the parcel transfers to the carrier. We are not liable for any delays, loss, damage, or misdelivery caused by the carrier once the item has left our premises.

Any issues relating to delivery, including late arrival, lost parcels, damaged parcels, or delivery to the wrong address, must be raised directly with the carrier. For Royal Mail, you can report a problem at royalmail.com.

10. What To Do If There's a Problem

If your order has not arrived or has arrived damaged, please follow these steps:

1. Check your tracking, use the tracking number provided in your dispatch email to check the status on the carrier's website
2. Contact the carrier directly, raise a claim or enquiry with the delivery service (e.g. Royal Mail) for lost, delayed, or damaged items
3. Need your tracking info?, if you cannot locate your tracking details, contact us at info@leoniveygames.com and we will provide your tracking number and proof of postage

We can supply proof of postage and dispatch confirmation to support any claim you make with the carrier, but the claim itself is between you and the carrier.

11. Contact

For delivery enquiries, contact LEONIVEYGAMES LTD at info@leoniveygames.com.